Refund & Return Policy

At Basonbul Car Accessories, our top priority is your satisfaction, and we go above and beyond to ensure your shopping experience is nothing short of exceptional. In the event that you receive a product that is damaged or doesn’t meet your expectations, we’ve put in place a straightforward and customer-friendly return and refund policy.

Eligibility for Returns

You have the option to return a product if it meets the following criteria:

  • The product is in its original, resalable condition.
  • It has not been used.
  • The original packaging is intact.
  • All accessories or complimentary gifts that came with the product are included.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team via WhatsApp at 0536715761 or through our social media channels to inform us of the issue and request a return authorization.
  2. Carefully package the product, ensuring it’s well-protected to prevent any damage during transit.
  3. Include a copy of the original invoice or receipt inside the package.
  4. Send the package to our designated return address, which will be provided to you by our customer support team.

Inspection and Refund

Once we receive the returned product, our team will conduct a thorough inspection to ensure it meets the return eligibility criteria. We will then notify you via email or text message regarding the approval or rejection of your refund request.
If your return is approved, we will proceed with the refund process, which typically takes up to 14 business days. For payments made via bank transfer, the refund will be automatically credited back to the original credit card or payment method, following the policies of your bank.

Conditions for Returns

To ensure a successful return, please adhere to the following conditions:

  1. The product must be in its original condition.
  2. The original packaging must be intact.
  3. The product and its packaging should not show any signs of damage or wear caused by the consumer.
  4. All product accessories must be included in their original condition within the packaging.
  5. The return must be initiated within 7 days from the date of delivery, as recorded by the shipping company or our store.

Contact Us

If you have any questions or require assistance with the return and refund process, please do not hesitate to reach out to our dedicated customer support team via WhatsApp at 0536715761 or through our social media channels.
Thank you for choosing Basonbul Car Accessories for all your automotive needs. Your satisfaction is our commitment.